Welcome to eRoseway Patient

Service Disruption

Due to the ongoing Microsoft service disruption, we are unable to receive incoming emails. If you need to contact us, please call 0333 050 4030. We will update this notice as soon as email services are restored. We apologise for any inconvenience and thank you for your patience.

Delivery policy update

Since 2018, we've worked hard to keep medication costs reasonable while absorbing rising delivery costs to offer free delivery on orders over £50. Due to continued cost increases, we need to update this threshold. From 17 July, free delivery will apply to orders over £75 (previously £50). Orders £75 and below will incur our standard charges: Royal Mail tracked 24: £4.98 and Royal Mail tracked 48: £3.96. All other aspects of our service remain unchanged. If you have any questions, please contact our customer service team at info@rosewaylabs.com.

Last date for orders & Christmas opening hours

To help ensure you receive your orders before the Christmas period, please place final orders by Monday 14 December. This will allow sufficient time for us to compound, dispense, and dispatch orders to meet the Royal Mail Tracked 24 posting deadline of Monday 21 December. Our pharmacy will remain open throughout the festive period, with the exception of: 24 to 28 December (closed) | 31 December (PM) to 3 January (closed) | Normal service resumes from 4 January 2027 | Last date for Cold Chain: 17 December

Reporting medication issues & replacement policy

If you experience any issues with your medication, please contact the pharmacy as soon as possible after receiving it at info@rosewaylabs.com. To help review your case, the pharmacy requires: - patient name - photos/videos - order number - batch number - storage details - return of the medication within 14 days. Replacement medication is only free if a genuine fault is confirmed and the original product is returned within 14 days. If no fault is found, any replacement medication will require a new prescription and payment.

Deliveries & Returned Medication

To help avoid delays, returns, or failed deliveries, please ensure your delivery address is complete and accurate, and you monitor your Royal Mail tracking updates closely. Please note that, under pharmacy regulations, once medication has been dispensed and has left the pharmacy, it cannot be reused, resold, or reissued if returned, as its storage and handling conditions can no longer be guaranteed. Any replacement medication will require a new prescription and payment.

Patient Portal - The Convenient solution for patients

We encourage you to take advantage of the Roseway Labs Patient Portal, a simple and efficient tool for managing your prescriptions. Through the portal, you can easily log in to view past prescriptions, request prescription repeats, and reorder medications – all at your convenience, even when the clinic is closed. Using the portal helps reduce the need for calls to the office, making the experience smoother and more efficient for both you and your healthcare provider.