Due to the ongoing heatwave and Royal Mail's warning of delivery delays, we have decided to pause cold chain deliveries until temperatures cool down. This ensures your medication stays within a safe temperature and avoids it arriving in an unsafe condition. Deliveries will resume as soon as it's safe to do so. If you have any questions, please email info@rosewaylabs.com.
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Cold chain deliveries
Reporting medication issues & replacement policy
If you experience any issues with your medication, please contact the pharmacy as soon as possible after receiving it at info@rosewaylabs.com. To help review your case, the pharmacy requires: - patient name - photos/videos - order number - batch number - storage details - return of the medication within 14 days. Replacement medication is only free if a genuine fault is confirmed and the original product is returned within 14 days. If no fault is found, any replacement medication will require a new prescription and payment.
Deliveries & Returned Medication
To help avoid delays, returns, or failed deliveries, please ensure your delivery address is complete and accurate, and you monitor your Royal Mail tracking updates closely. Please note that, under pharmacy regulations, once medication has been dispensed and has left the pharmacy, it cannot be reused, resold, or reissued if returned, as its storage and handling conditions can no longer be guaranteed. Any replacement medication will require a new prescription and payment.
We’ve moved – important update
Roseway Labs’ London Pharmacy has moved. Our new address is: 40 Clifton St, London, EC2A 4DX. Please send all paper prescriptions to the new address. We will monitor deliveries to the previous address for a short transition period.
Patient Portal - The Convenient solution for patients
We encourage you to take advantage of the Roseway Labs Patient Portal, a simple and efficient tool for managing your prescriptions. Through the portal, you can easily log in to view past prescriptions, request prescription repeats, and reorder medications – all at your convenience, even when the clinic is closed. Using the portal helps reduce the need for calls to the office, making the experience smoother and more efficient for both you and your healthcare provider.
