Welcome to eRoseway Patient

Important: Temporary Increase in Production Wait Times

Due to exceptionally high demand, our production times are currently longer than usual. From when it is placed, please allow up to 10 days to dispatch your order as we work to restore normal service levels. Not all orders will take this long. We appreciate your understanding and patience during this time.

Last date for orders & Christmas opening hours

To help ensure your patients receive their orders before the Christmas period, please place final orders by Wednesday 10 December. This will allow sufficient time for us to compound, dispense, and dispatch orders ahead of Royal Mail’s final posting date on Friday, 19 December.  While we will process all requests as efficiently as possible, orders received after this deadline cannot be guaranteed to be delivered in time. Please note that our offices will be closed from 24 December, reopening on 2 January 2026.

Mounjaro price increase & stock update

Eli Lilly’s UK-wide price increase for Mounjaro takes effect on 1 September 2025. The product is currently out of stock, and while we’re working with suppliers to restore availability, supply may remain intermittent due to high demand. If you have an existing order, get in touch with our customer service team. info@rosewaylabs.com

FDA's actions on animal-derived thyroid medications

The FDA has announced that it will ban the manufacture and distribution of animal-derived thyroid products, such as Armour Thyroid in the U.S. in 12 months. Roseway Labs will maintain as much stock of Armour Thyroid as possible, but at this stage, there is no immediate change for clinics or patients. As a precaution you may wish to discuss alternatives, such as compounded natural desiccated thyroid, with your medical prescriber. In the meantime, we will closely monitor the situation and find a way to continue supply.

Your feedback matters – tell us what you think & win a £100 Voucher

We're always looking for ways to improve, and we’d really value your input. Whether we’re doing something well or if you think there are areas for improvement, we want to hear from you. Our short, anonymous feedback survey takes just a few minutes. If you’re happy to be contacted about your response, you could win a £100 voucher! Find out more

Patient Portal - The Convenient solution for patients

We encourage you to take advantage of the Roseway Labs Patient Portal, a simple and efficient tool for managing your prescriptions. Through the portal, you can easily log in to view past prescriptions, request prescription repeats, and reorder medications – all at your convenience, even when the clinic is closed. Using the portal helps reduce the need for calls to the office, making the experience smoother and more efficient for both you and your healthcare provider.